Service Terms and Conditions for Landscaping Addiscombe
These Terms and Conditions set out the basis on which landscaping services are supplied by the provider to domestic and commercial customers. They apply to all quotations, bookings, scheduled works, and related services, including but not limited to garden maintenance, soft landscaping, hard landscaping, planting, turfing, fencing, paving, clearance, and seasonal site preparation. By confirming a booking, the customer agrees to these terms in full. For the purposes of this document, references to landscaping services, landscape maintenance, and garden improvements are used interchangeably where appropriate.
The aim of these terms is to create a fair and transparent arrangement for both parties. They explain how appointments are made, how payments are processed, what happens if a booking is changed or cancelled, and where liability is limited. They also clarify responsibilities relating to waste, site access, and compliance with applicable law. Customers are expected to read these terms carefully before proceeding with any booking for landscaping Addiscombe or any similar service area.
These terms are intended for general service use and do not replace any separate written agreement, specification, or quotation where one has been issued. If a specific written contract contains different provisions, the written contract will take priority to the extent of any inconsistency. In all other respects, these terms remain applicable and form part of the agreement between the customer and the service provider.
1. Booking Process
All bookings for landscaping in Addiscombe begin with an enquiry and an assessment of the requested work. The provider may request photographs, measurements, access details, or a site visit in order to prepare an accurate quotation. Any estimate given before a full inspection is based on the information supplied by the customer and may require adjustment if the site conditions differ from the description provided.
Once a quotation is accepted, the booking will be confirmed by written agreement, email, message, or another recorded method. A booking is only secured when the customer has accepted the quotation, provided the necessary details, and, where requested, paid any deposit or advance sum. The provider reserves the right to decline a booking where the proposed work is unsuitable, unsafe, beyond the scope of available resources, or not commercially viable.
The customer must ensure that all information supplied at the booking stage is complete and accurate. This includes details about boundaries, access routes, parking restrictions, pets, underground services, hidden structures, water supplies, drainage, or any other condition that may affect the work. Failure to provide accurate information may result in delays, additional charges, altered specifications, or cancellation of the appointment if the work cannot safely proceed.
2. Service Scope and Changes
Unless otherwise agreed in writing, the service will be limited to the tasks identified in the quotation or work specification. Any additional work requested after booking, including extra labour, new materials, disposal of unforeseen waste, or changes to design layout, may be treated as a variation and charged separately. The provider is not obliged to carry out additional work unless the customer has agreed to the revised cost and timetable.
For the avoidance of doubt, small variations in design, finish, colour, seasonal availability, or material batch are not considered defects where they are reasonable and consistent with industry practice. Natural products may vary in appearance, and living materials such as turf, shrubs, plants, and soil can behave differently depending on weather, season, and site conditions. Landscaping projects often involve practical tolerances rather than absolute uniformity.
The provider may refuse to use materials supplied by the customer if those materials are unsuitable, unsafe, defective, or inconsistent with the agreed specification. Where customer-supplied items are accepted, the provider gives no warranty as to their quality, fitness, or longevity. The provider also reserves the right to substitute equivalent materials where necessary, provided that any substitution remains broadly consistent with the agreed standard and intended outcome.
3. Payments, Deposits, and Invoicing
Payment terms will be confirmed in the quotation or booking confirmation. The provider may require a deposit before work begins, particularly for larger projects, materials procurement, or reserved diary time. Deposits are normally non-refundable except where the provider cancels the service without cause or where the law requires a refund. Full or staged payment may be requested depending on the size and duration of the work.
Unless stated otherwise, invoices are payable within the time period shown on the invoice. Time is of the essence for payment obligations. The provider may suspend work, delay delivery, or withhold completion until outstanding sums are paid in full. Where payment is not made on time, the provider may charge interest and recover reasonable costs associated with debt collection, administration, or enforcement in accordance with applicable law.
All quoted prices are based on the information available at the time of quotation and may be revised if there is a material change in scope, access, labour requirements, weather disruption, or cost of materials. The customer will be informed of any material increase before the additional work proceeds where reasonably practicable. Unless expressly stated, prices are exclusive of unforeseen works, specialist disposal charges, and statutory fees.
4. Cancellations, Delays, and Rescheduling
The customer may request cancellation or rescheduling, but the provider may retain the deposit or charge a cancellation fee where reasonable to cover reserved time, materials ordered, or work already carried out. The amount retained will depend on the stage reached at the time of cancellation and any non-recoverable costs incurred. Short-notice cancellations are more likely to attract charges than cancellations made well in advance.
If the customer wishes to change the appointment date, reasonable notice should be given. The provider will use reasonable efforts to accommodate a new date, but availability cannot be guaranteed. If access is prevented, the site is not ready, or required approvals have not been obtained, the provider may treat the visit as cancelled or may charge for wasted attendance, travel, and labour time. Any delay caused by the customer may affect completion dates.
The provider may also postpone or cancel work due to adverse weather, unsafe site conditions, staff illness, supplier failure, transport disruption, or any other event beyond reasonable control. In such cases, the provider will try to rearrange the service as soon as practicable. No liability will arise for reasonable delays caused by events outside the provider’s control, provided that the provider acts in good faith and keeps the customer informed where possible.
5. Customer Responsibilities and Site Access
The customer is responsible for ensuring that the site is accessible on the agreed date and that the area of work is reasonably clear and safe. This includes removing fragile items, securing animals, disclosing hidden hazards, and ensuring that access gates, driveways, and pathways are available for the team, equipment, and waste containers. If access is restricted, the provider may charge additional time or refuse to continue until the issue is resolved.
Where water, electricity, or other utilities are required for the work, the customer must confirm that such services are available and safe to use. The customer remains responsible for protecting valuables, personal items, ornaments, furniture, and delicate materials unless the provider has expressly agreed in writing to move or store them. Any items left in the working area are subject to normal handling risks inherent in landscaping work.
The customer should notify the provider in advance of any relevant site issues, including protected features, party walls, drainage concerns, underground cables, irrigation systems, or land ownership boundaries. The provider may rely on the customer’s instructions and information unless there is clear reason to believe they are incorrect. Where the customer asks the provider to work near a boundary or shared feature, the customer is responsible for ensuring the request is lawful and authorised.
6. Liability and Limitations
The provider will carry out services with reasonable care and skill, using competent personnel and suitable materials. However, except where prohibited by law, liability is limited to loss or damage directly caused by proven negligence or breach of contract. The provider will not be responsible for indirect, consequential, or economic losses such as loss of profit, loss of enjoyment, or business interruption arising from the services.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Subject to those exceptions, any claim must be brought within a reasonable time and must be supported by evidence of the loss alleged. The provider will not be liable for pre-existing defects, structural weaknesses, hidden conditions, or issues arising from natural settlement, shrinkage, poor drainage, or weather-related movement.
Living materials and outdoor installations are subject to environmental conditions beyond the provider’s control. Plants, turf, soil, timber, aggregates, and finishes may be affected by frost, heat, drought, heavy rain, disease, pests, or normal wear and tear. The provider does not guarantee that natural materials will remain unchanged or perfectly uniform after installation, provided that they were supplied and fitted to a reasonable standard at the time of service.
7. Waste Handling and Regulatory Compliance
Waste arising from landscaping work will be handled in accordance with applicable waste legislation and duty-of-care requirements. The provider may remove green waste, soil, rubble, packaging, and other agreed materials where such removal has been included in the quotation or expressly agreed later. Waste will be transported, stored, and disposed of through appropriate channels, and may be transferred only to lawful facilities or licensed carriers where required.
The customer agrees not to ask the provider to dispose of prohibited, hazardous, contaminated, or unidentified waste without prior disclosure and written agreement. Examples may include asbestos, chemicals, oils, treated timber requiring specialist handling, batteries, clinical waste, or any material suspected of being hazardous. If such items are discovered during the work, the provider may stop the relevant task, isolate the material, and request further instructions or specialist collection. Additional charges may apply.
Where waste remains the property of the customer until collected or removed, the customer warrants that it is lawful to dispose of it and that no third-party rights are infringed. The provider may record the type and quantity of waste removed for compliance purposes. In the event that a customer requests a skip, container, or third-party disposal service, the customer must ensure all necessary permissions and consents are in place unless the provider has explicitly undertaken that responsibility.
8. Materials, Workmanship, and Aftercare
Materials supplied by the provider will generally be of satisfactory quality and suitable for the intended use, subject to normal market tolerances and supplier terms. Any manufacturer’s guarantee, where available, will apply in addition to these terms and will be passed to the customer if transferable. Where a defect is reported promptly, the provider may elect to repair, replace, or remedy the issue rather than offer a refund, depending on the nature of the concern.
Workmanship complaints should be raised as soon as reasonably possible after completion. The provider may ask to inspect the work and may require access for remedial steps. Minor adjustments may be necessary after completion due to settling, curing, or seasonal changes. The customer must not instruct third parties to alter the completed work in a way that prevents inspection or remedial action, unless the provider has declined to attend within a reasonable time.
The provider is not responsible for damage caused by misuse, neglect, modification, failure to maintain, poor watering, inadequate drainage, or failure to follow reasonable aftercare advice where such advice has been given. Outdoor works often depend on ongoing maintenance and environmental conditions, and the customer accepts that long-term results are influenced by use and weather. Reasonable aftercare is often necessary to preserve the intended appearance and performance of landscaping installations.
9. Complaints and Disputes
If the customer is dissatisfied with any aspect of the service, they should raise the issue promptly so that the matter can be reviewed. The provider will use reasonable efforts to resolve disputes through discussion, inspection, and, where appropriate, remedial work. The parties should act reasonably and in good faith and should first seek an informal resolution before taking formal legal action.
Where a dispute concerns cost, scope, or alleged defect, the provider may request photographs, written notes, or access to inspect the work. Any agreed remedy will be limited to what is fair and proportionate in the circumstances. The provider is not obliged to accept speculative claims, and nothing in these terms prevents either party from exercising legal rights available under consumer or contract law.
These terms are drafted to support a professional and orderly relationship. In the event of ambiguity, the interpretation that is most consistent with fairness, lawful practice, and the original commercial purpose of the agreement should be preferred. No waiver of rights will be effective unless clearly stated in writing, and any failure to enforce a term on one occasion does not mean it is waived in future.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the landscaping services, the quotation, the booking, payment, cancellations, liability, or waste arrangements will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.
If any part of these terms is found to be unlawful, unenforceable, or invalid, that part shall be treated as severed to the minimum extent necessary, and the remaining provisions will continue in full force. The provider’s failure to insist on strict performance of any term will not constitute a waiver of that term or any other term. These conditions represent the full understanding of the parties regarding the service unless replaced by a later written agreement.
By booking a landscaping service, the customer confirms that they have read, understood, and agreed to these terms and that they are authorised to accept them on behalf of any household, business, or property owner for whom the work is being arranged. The customer also confirms that they will cooperate with reasonable requests relating to access, safety, waste, and payment so the service can be delivered efficiently and lawfully.
